Refund policy

At UVORO, we want you to feel confident with every purchase. If something isn’t right, we’re here to help make the process simple and fair.

Return EligibilityTo be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. Proof of purchase is required. Products that show signs of use, damage (not caused during shipping), or alteration may not be eligible for a return.

Return Timeframe you may request a return within 7 DAYS of receiving your order. Requests made after this period may not be accepted.

Refund Process once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2 to 3 DAYS , and the amount will be credited back to your original payment method.

Exchange we offer exchanges for items that are defective, damaged, or if you received the wrong product. If you would like to request an exchange, please contact us at rollinf29@gmail.com with your order details.

Damaged or Defective Products If your order arrives damaged or defective, please contact us within [X DAYS] of delivery. Include clear photos of the issue so we can resolve it quickly. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Item certain items may not be eligible for return, including:

Items marked as final sale

Personal care or hygiene products (if applicable)

Gift cards or downloadable products

Any item returned in a used or damaged condition not caused by us

Return Shipping CostsCustomers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. Shipping fees (if any) are non-refundable.

If you have any questions or need assistance, feel free to reach out to us at [EMAIL ADDRESS]. We’re committed to making your experience smooth and reliable from start to finish.